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Senior Technical Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

At Emerson Electric (Asia) Limited - ROHQ, we are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team.

This role is responsible for ensuring the continuous operation of software systems and applications in the production environment.

The ideal candidate will have at least 2 years of relevant experience in production support, software support, or IT operations, with a focus on troubleshooting and issue resolution in a production environment.

We are looking for someone with a solid understanding of databases (e.g., SQL Server, Oracle) and experience with database troubleshooting, as well as familiarity with cloud-based environments (e.g., AWS, Azure) and virtualization technologies.

The selected candidate will work closely with cross-functional teams, including software developers, IT operations, QA, and infrastructure teams, to ensure a coordinated response to production issues.

  • To monitor and ensure the continuous operation of software systems and applications in the production environment.
  • To identify and troubleshoot incidents and issues, taking proactive steps to prevent downtime or service disruptions.
  • To perform root cause analysis (RCA) for recurring issues, collaborating with development and IT operations teams to implement long-term solutions.

We offer a comprehensive benefits package, well-being programs, and career development opportunities.