Remote Customer Service Representative
2 days ago
This is a fantastic opportunity to provide exceptional customer service as a Remote Customer Service Representative, supporting clients with customer service initiatives.
You will be responsible for assisting customers with inquiries and providing memorable service through phone calls and other communication channels.
To succeed in this role, you must have strong problem-solving skills, the ability to work independently, and a passion for creating positive customer experiences.
">Key Responsibilities:">- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- A high school diploma or equivalent.
- Previous call center experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
The ideal candidate will be self-motivated, flexible, and able to adapt quickly to changing situations. If you are a natural problem solver who excels at creating positive customer experiences, we encourage you to apply.
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