IT Resource Scheduler

1 day ago

Makati City, National Capital Region, Philippines beBeeCoordinator Full time ₱250,000 - ₱400,000

Job Title: Resource Coordinator

We are seeking a highly skilled Resource Coordinator to join our global team. This role involves coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization.

Responsibilities:
  • Scheduling engineering calendars and tickets for a global support organization across several time zones.
  • Coordinating scheduling of work with internal resources and client contacts.
  • Evaluating, prioritizing and assigning IT to support requests, following up where needed to ensure completion of outstanding items.
  • Monitoring service personnel schedules to ensure support coverage and lack of scheduling conflicts.
  • Ensuring ticket deadlines are met, keeping customers informed of scheduling or service changes or outages, and ensuring client satisfaction and resolving complaints.
Requirements:
  • Strong Communication Skills: Effective communication through instant messages, phone calls, and a ticketing system.
  • Organizational and Time Management Skills: Strong ability to multi-task in a fast-paced environment and prioritize tasks effectively.
  • Problem-Solving Skills: Ability to find solutions that work for everyone involved in difficult situations.
  • Technical Skills: Proficiency in English language skills sufficient for professional communication in a business environment.

About the Role: As a Resource Coordinator, you will play a critical role in supporting our clients by providing exceptional IT management, user support, and cybersecurity services. If you have strong organizational skills, excellent communication skills, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

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