Customer Service Professional

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱900,000 - ₱1,800,000
Job Title

Achieve Success as a Support Professional

About the Role

This is a customer-facing opportunity to engage with clients and provide high-quality service. The ideal candidate will be responsible for managing multiple communication channels, resolving issues efficiently, and maintaining a positive relationship with customers.

Responsibilities
  • Contact customers via phone, email, or live chat to address their inquiries and resolve their concerns in a timely manner.
  • Evaluate each situation, identify the root cause, and implement solutions to meet customer expectations.
  • Upsell relevant products when opportunities arise, ensuring alignment with customer needs.
  • Maintain detailed records of interactions, including issue resolution and follow-up actions.
  • Participate in ongoing training and development to enhance skills and stay updated on industry trends.
Requirements

Candidates must possess excellent verbal and written communication skills, strong problem-solving abilities, and proficiency in computer software applications. A minimum of 2 years of customer support experience is preferred, along with a high school diploma or equivalent.

The ideal candidate will also demonstrate:

  • Excellent listening and interpersonal skills
  • Familiarity with customer support software and systems
  • Able to work effectively under pressure and meet performance targets
  • Ability to maintain confidentiality and handle sensitive information
Benefits

We offer a competitive compensation package, career growth opportunities, and a collaborative work environment. As part of our team, you will have access to ongoing training and professional development programs, designed to help you succeed in your role and advance your career.

Join Our Team

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