Remote Order Manager

1 day ago

Manila, National Capital Region, Philippines beBeeSpecialist Full time ₱600,000 - ₱1,200,000
Job Overview:

We are seeking a highly skilled Customer Service and Data Entry Specialist to manage orders, process data accurately, and provide exceptional support. The ideal candidate will handle inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

Main Responsibilities:
  • Order Processing: Enter, update, and verify orders, ensuring accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into Seller Account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track account performance, report discrepancies, and optimize workflows.
Required Skills:

Experience in e-commerce order processing and Walmart Seller Central.

Strong proficiency in data entry with high accuracy and attention to detail.

Excellent customer service skills with experience in chat, email, and phone support.

Familiarity with inventory management and order tracking systems.

Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.

Ability to multi-task and prioritize tasks in a fast-paced environment.

Strong written and verbal communication skills.

Problem-solving mindset to handle complaints and order discrepancies.

Preferred Qualifications:
  • Prior work with Seller Account or similar platforms.
  • Experience in Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support.
  • Background in inventory management for online stores.

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