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Support Services Associate

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱150,000 - ₱200,000
Customer Support Role

We seek a skilled Customer Service Representative with exceptional communication and problem-solving skills.

Key Responsibilities:
  • Respond promptly to customer inquiries
  • Process orders, returns, and exchanges efficiently
  • Provide technical support and troubleshooting services
  • Maintain accurate records of customer interactions
  • Escalate unresolved issues and ensure timely resolution
  • Collaborate with colleagues to deliver high-quality service
  • Stay informed on product updates and company policies
Qualifications and Skills:
  • At least 6 months of experience in customer-facing roles (voice or non-voice)
  • Excellent verbal and written communication skills
  • Strong multitasking and analytical abilities
  • Attention to detail and customer-centric approach
  • Able to work independently and collaboratively as part of a team
Preferred Qualifications:
  • Experience with e-commerce platforms or retail environments