Financial Fraud Specialist

2 weeks ago


Makati City, National Capital Region, Philippines Neksjob Full time

We are seeking a highly skilled and motivated Financial Fraud Specialist to join our team at Neksjob.

About Us:

Neksjob is a dynamic organization that values innovation, teamwork, and customer satisfaction. Our team is dedicated to providing exceptional service to our clients, and we believe that the right individual can make a significant impact in this role.

Job Description:

As a Financial Fraud Specialist, you will be responsible for resolving customer inquiries and requests in a timely and professional manner. You will utilize various client-based tools and applications to manage customer relationships and provide cutting-edge service.

Key Responsibilities:

  • Answering incoming calls from customers
  • Resolving customer inquiries/requests
  • Ensuring customer requests are handled in an appropriate and timely manner
  • Utilizing various client-based tools and applications for customer management and servicing
  • Providing cutting-edge service in a friendly, confident, and knowledgeable manner

Requirements:

To succeed in this role, you will need to possess excellent communication skills and at least 6 months of fraud experience. A senior high school or college completer background is also preferred.

Benefits:

  • Competitive salary of PHP 21,200 per month, plus PHP 2,000 deminimis (stack rank based incentives with a minimum of PHP 1,000 to a maximum of PHP 5,000)
  • Paid training from day one
  • A leadership team that values employee feedback and encourages collaboration
  • A fun team environment where hard work and trust-building are encouraged every day
  • Free Call Center Training

Why Choose Us?

We offer a supportive and collaborative work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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