Strategic Quality Operations Manager

1 week ago


Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time

About the Role

As a key member of TASQ Staffing Solutions' operations team, you will play a pivotal role in ensuring seamless quality compliance across our processes. Your expertise will drive business growth by maintaining high-quality standards and fostering collaboration with internal stakeholders.

Key Responsibilities:

  • Maintain timely incubation of Quality Control Audits (QCAs) within allocated processes, ensuring QC deliverables meet targets
  • Support the establishment of Quality Compliance functions for business processes in coordination with Operations and/or Migration Teams
  • Timely and accurate reporting of SLA parameters and quality performance metrics
  • Conduct regular Gage R & R / calibration sessions internally and/or with clients to ensure adherence to quality standards
  • Ongoing reviews to ensure compliance to Quality Standards Documentation (QSD) and facilitate changes in QC procedures as needed
  • Drive business process compliance to internal standards and third-party certification standards by providing support to Operations in closure of audit findings

Requirements:

  • Minimum 3-4 years of experience in QA Assistant Manager/Team Lead roles
  • Knowledge of quality tools and analysis techniques
  • Insurance domain experience is a plus
  • Familiarity with NPS calculation methodologies
  • Understanding of Quality Framework deployment in new transitions

Compensation Package:

We offer an attractive compensation package including an estimated annual salary of $85,000 - $115,000, commensurate with your qualifications and experience.



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