Strategic Quality Operations Manager
1 week ago
About the Role
As a key member of TASQ Staffing Solutions' operations team, you will play a pivotal role in ensuring seamless quality compliance across our processes. Your expertise will drive business growth by maintaining high-quality standards and fostering collaboration with internal stakeholders.
Key Responsibilities:
- Maintain timely incubation of Quality Control Audits (QCAs) within allocated processes, ensuring QC deliverables meet targets
- Support the establishment of Quality Compliance functions for business processes in coordination with Operations and/or Migration Teams
- Timely and accurate reporting of SLA parameters and quality performance metrics
- Conduct regular Gage R & R / calibration sessions internally and/or with clients to ensure adherence to quality standards
- Ongoing reviews to ensure compliance to Quality Standards Documentation (QSD) and facilitate changes in QC procedures as needed
- Drive business process compliance to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
Requirements:
- Minimum 3-4 years of experience in QA Assistant Manager/Team Lead roles
- Knowledge of quality tools and analysis techniques
- Insurance domain experience is a plus
- Familiarity with NPS calculation methodologies
- Understanding of Quality Framework deployment in new transitions
Compensation Package:
We offer an attractive compensation package including an estimated annual salary of $85,000 - $115,000, commensurate with your qualifications and experience.
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