Airport Guest Service Ambassador
6 hours ago
Filinvest Company, a leading hospitality provider, offers exceptional experiences at its properties. With a strong commitment to customer satisfaction, the company has built a reputation for excellence in the industry.
Job OverviewWe are seeking an Airport Guest Service Ambassador to join our team at Crimson Resort & Spa Mactan. As a key member of our concierge staff, you will provide personalized assistance to guests, ensuring a seamless and enjoyable experience from arrival to departure.
Responsibilities- Provide warm and welcoming service to guests in all areas of the resort and airport, maintaining a high level of professionalism and courtesy.
- Prepare accurate arrival and departure lists, including guest information, transportation arrangements, and special instructions.
- Monitor flight schedules and communicate with the Concierge Transportation Coordinator to ensure timely transportation arrangements and proper deployment of vehicles.
- Assist guests with errands such as ticket purchase and rebooking, secure temporary airport access passes, and handle VIP guests with care.
- Collaborate with colleagues to ensure efficient and effective transportation services, including scheduling and vehicle allocation.
- Maintain a thorough knowledge of the resort's policies, procedures, and services, providing accurate information to guests and promoting hotel offerings.
- Comply with safety standards and adhere to set hotel standards, contributing to a positive and respectful work environment.
- A warm and hospitable personality, with excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities.
- Strong organizational and problem-solving skills, with attention to detail and accuracy.
- Proficiency in navigating systems and performing tasks efficiently, with a willingness to learn and adapt.
We offer a competitive salary range of PHP 45,000 - 60,000 per month, commensurate with experience and qualifications. This role also comes with opportunities for career growth and professional development within the Filinvest Group.
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Airport Liaison Specialist
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