Operations Leadership Role

6 days ago


Taguig, National Capital Region, Philippines Neksjob Philippines Full time
About the Role

We are seeking a seasoned leader to fill our Operations Supervisor position.

Job Summary

The successful candidate will oversee a team of customer service representatives, driving productivity and quality while ensuring policy adherence.

Main Responsibilities
  • Supervise, coach and mentor team members to achieve individual and team goals
  • Monitor and analyze performance metrics to identify areas for improvement
  • Develop and implement strategies to enhance operations and drive results
  • Handle escalations and support agents in resolving customer concerns
Requirements
  • Bachelor's degree in Business or related field (or equivalent experience)
  • Proven experience in a supervisory role within a call center/customer service environment
  • Strong leadership, problem-solving and decision-making skills
  • Proficiency in CRM tools, reporting systems and Microsoft Office
Preferred Qualifications
  • Experience managing high-volume support teams
  • Familiarity with coaching and performance management methodologies


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