Leadership Team Manager
4 days ago
Overview:
HelloConnect is seeking a highly skilled Senior Team Lead to drive the performance of our outbound sales team. As a key member of our leadership team, you will be responsible for driving results and delivering exceptional customer experiences.
You will work closely with our Sales Operations Manager and other stakeholders to ensure effective communication and alignment across the team. Your role will involve setting priorities, managing workflows, and identifying areas for improvement to enhance overall team performance.
Key Responsibilities:
- Lead by example and demonstrate excellent customer care and team leadership skills
- Develop and implement strategies to improve team performance and efficiency
- Collaborate with Team Leaders and WFM to allocate shifts based on call leads and agent weekly performance
- Provide guidance and support to Team Leaders in identifying agents who need to be performance managed
- Review management information and make suggestions for improvements across the sales outbound contact centre
Requirements:
- Strong leadership skills and ability to motivate team members
- Excellent communication and stakeholder management skills
- Ability to analyze data and identify areas for improvement
- Customer-oriented and results-driven approach
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