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CRM Solution Specialist

2 weeks ago

Manila, National Capital Region, Philippines VI Hub Services Inc. Full time
About the Position

We are seeking a skilled Customer Experience Specialist to join our team at VI Hub Services Inc. in Metro Manila.

The successful candidate will be responsible for managing and optimizing our customer service operations, ensuring seamless customer interactions and enhancing the overall customer experience.

This is a full-time position that offers opportunities for growth and development within the company.

Key Responsibilities
  • Configuring and customizing the Zendesk platform to meet the specific needs of our business and improve customer service workflows
  • Providing technical support and training to customer service agents on the effective use of Zendesk features and functionality
  • Generating and analyzing customer service reports to identify areas for improvement and make data-driven decisions
  • Collaborating with cross-functional teams to integrate Zendesk with other business systems and tools
Requirements
  • At least 2 years of experience as a Zendesk CRM Specialist or a similar customer service technology role
  • Strong knowledge of the Zendesk platform and its features, including configuration, customization, and administration
  • Proficient in interpreting and analyzing customer service data to identify trends and opportunities for improvement
  • Excellent problem-solving and troubleshooting skills, with the ability to quickly diagnose and resolve Zendesk-related issues