E-Clerx CRM Marketing Strategist

6 days ago


Manila, National Capital Region, Philippines eClerx Philippines, Inc. Full time
Job Description

Company Overview: eClerx Philippines, Inc. is a global leader in digital transformation solutions.

Job Summary: We are seeking an experienced CRM Marketing Specialist to lead our email, SMS, and direct mail channels. The successful candidate will be responsible for creating cohesive and optimized programs to maximize campaign and customer retention performance.

Duties & Responsibilities:

  • Create and implement strategies designed to support customer acquisition, retention, and increased performance of our CRM channels.
  • Provide weekly/monthly reporting, analysis, and recommendations for A/B testing, personalization, segmentation, and other strategies.
  • Oversee day-to-day CRM campaign workflows, ensuring efficiency, accuracy, strategy implementation, and timely deployment.
  • Perform performance reviews of customer retention programs within our email, SMS, and direct mail channels, ensuring continuous optimization and program growth.
  • Project manage CRM program updates, maintenance, troubleshooting, and new initiatives.
  • Ensure compliance with technology or legal requirements pertaining to our CRM channels, collaborating with agency and internal partners.
  • Manage relationships with email, SMS, and direct mail agency partners, ensuring optimization of resources and on-budget, on-time project delivery.


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