Business Performance Manager

2 weeks ago

Marikina City, National Capital Region, Philippines beBeeCustomer Full time ₱600,000 - ₱1,000,000

We are seeking a strategic and outcome-driven Business Performance Manager to join our Client Engagement Team. This role is critical in enhancing customer satisfaction and driving growth by enabling customers to achieve success using our services and products.

  • Monitor customer satisfaction and product usage across touchpoints
  • Pose and implement data-informed strategies to reduce churn
  • Develop and maintain an end-to-end customer journey map
  • Conduct competitive analysis and customer data reviews
  • Collaborate with internal teams to address challenges and share insights
  • Recommend solutions that motivate product adoption and loyalty
  • Guide onboarding and helpdesk support with customer-centric input
  • Identify upsell and cross-sell opportunities
  • Address customer issues with a proactive mindset

Key Responsibilities:

  • Drive continuous improvement in customer success processes
  • Propose and implement process enhancements to improve efficiency and effectiveness

Requirements:

  • Strong analytical, problem-solving, and communication skills
  • Ability to analyze and interpret customer data
  • 2-5 years in sales or customer support, with 1+ year in a leadership role preferred
  • Excellent time management and cross-functional collaboration skills

We're Looking For Someone Who Is:

  • Proactive and outcome-oriented
  • A problem-solver
  • Has the ability to work effectively under pressure and resolve issues efficiently
  • Passionate about continuous improvement, consistently seeking opportunities to enhance processes and systems

We offer a dynamic and innovative environment where you can grow and make a real impact. Join us and take the next step in your career.

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