Operations Efficiency Coordinator

1 week ago


Cebu City, Central Visayas, Philippines beBeeOperational Full time ₱4,500,000 - ₱6,000,000
Job Title

We are seeking a highly organized and detail-oriented professional to deliver high-quality operational support across Recoveries, Claims, and Logistics workflows.

Key Responsibilities:
  • Monitor and manage the Claims Inbox and Overflow queues, ensuring timely allocation and response.
  • Process and assess Non-Fault claims and cases in Caspar.
  • Handle Caspar Remaining Requests, ensuring all outstanding requirements are addressed.
  • Conduct Rego Chase follow-ups and obtain Rego papers for claim files.
  • Support documentation for POE bundling and hearing preparation where applicable.
Additional Responsibilities:
  • Recoveries Support: Conduct Assessment of Recoverable in WA and other regions as needed, Complete and review Legal Checklists, Undertake Outbound activities for reduced settlements and legal file reviews.
  • Logistics Support: Issue and follow up on Collection Notes, Process On Hire requests and update email notifications, Monitor and action Remaining Post Hire Targets.

Tpd & Multi-Stream Support: Perform Tpd Chase activities, Coordinate Delivery Sent confirmations, Manage Change File Handler requests.

Requirements:
  • Strong organisational skills with the ability to manage multiple workflows simultaneously.
  • High attention to detail and accuracy in data entry and documentation.
  • Effective communication skills (written and verbal) for internal and external interactions.

This role requires previous experience in claims processing, recoveries, or logistics within the insurance or legal services sector, proficiency in case management systems, email platforms, and Microsoft Office Suite, and problem-solving skills with a proactive approach to resolving issues.



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