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2 weeks ago
We are seeking a highly skilled Online Reputation Manager to join our team.
", "- Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
- Track and engage with relevant conversations on Reddit, Twitter, LinkedIn, and other social platforms.
- Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
- Escalate sensitive or compliance-related issues to internal leadership before responding.
- Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
- Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
- Track and engage with relevant conversations on Reddit, Twitter, LinkedIn, and other social platforms.
- Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
- Escalate sensitive or compliance-related issues to internal leadership before responding.
- Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
- 2+ years of experience in online reputation management, social media, digital marketing, or community management.
- Exceptional English writing and communication skills.
- Strong problem-solving and conflict resolution abilities.
- Experience using monitoring/ORM tools (Sprout Social, Brandwatch, Reputation.com, Meltwater, or similar).
- Familiarity with U.S. business culture and professionalism in communication.
This is an exciting opportunity to work for a leading collection agency dedicated to providing innovative, compliant, and customer-focused debt recovery solutions.
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