Managing Public Perception

2 weeks ago


Porac, Philippines beBeeReputation Full time ₱2,000,000 - ₱2,500,000
Online Reputation Job Description", "

We are seeking a highly skilled Online Reputation Manager to join our team.

", "
  • Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
  • Track and engage with relevant conversations on Reddit, Twitter, LinkedIn, and other social platforms.
  • Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
  • Escalate sensitive or compliance-related issues to internal leadership before responding.
  • Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
", "Key Responsibilities:", "
  • Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
  • Track and engage with relevant conversations on Reddit, Twitter, LinkedIn, and other social platforms.
  • Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
  • Escalate sensitive or compliance-related issues to internal leadership before responding.
  • Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
", "Requirements:", "
  • 2+ years of experience in online reputation management, social media, digital marketing, or community management.
  • Exceptional English writing and communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Experience using monitoring/ORM tools (Sprout Social, Brandwatch, Reputation.com, Meltwater, or similar).
  • Familiarity with U.S. business culture and professionalism in communication.
", "

This is an exciting opportunity to work for a leading collection agency dedicated to providing innovative, compliant, and customer-focused debt recovery solutions.

"],

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