Ride Sharing and Delivery Experience Associate
6 days ago
About the Role: As a Customer Care Specialist for Ride Handling and Delivery Services, you will play a critical role in ensuring a seamless customer experience. You will be responsible for handling customer inquiries, troubleshooting issues, and collaborating with drivers to resolve concerns.
Key Responsibilities:
- Customer support: Provide assistance to customers via phone, email, and live chat regarding ride-sharing and delivery services.
- Ride-handling support: Assist riders with booking, cancellation, pricing, and driver rating issues.
- Delivery management: Coordinate delivery logistics, including tracking and resolving order issues.
- Troubleshooting: Identify and resolve conflicts between drivers and passengers, ensuring a safe and efficient ride experience.
- Collaboration: Work closely with drivers to address concerns about routes, traffic, or order discrepancies.
- Incident documentation: Document incidents such as accidents, service delays, or safety-related issues for further review.
Requirements:
- Education: At least 2 years of college education.
- Experience: 1-2 years of international BPO experience.
- Skillset: Excellent communication, problem-solving, and conflict resolution skills.
Benefits: Enjoy a competitive salary package, opportunities for growth and development, and a collaborative work environment by joining our team.
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