Customer Experience Associate

5 days ago


Quezon City, National Capital Region, Philippines Santaisabel Full time

**Job Description**

Santaisabel - CSR Healthcare Account

We are looking for a highly skilled Customer Experience Associate to join our team. As a specialist, you will be responsible for handling inbound calls, providing exceptional customer service, and resolving issues in a timely manner.

About the Job:

  • Provide proactive customer service and handle calls efficiently
  • Create an exceptional experience for customers through professional techniques and personalization
  • Must possess strong interpersonal skills and excellent English language skills
  • Flexibility to work irregular hours, including evenings, weekends, and public holidays

Responsibilities:

  • Retain existing customers and services through consulting techniques
  • Improve product knowledge and understanding through ongoing training
  • Manipulate systems and escalate issues to the appropriate personnel

Requirements:

  • Bachelor's degree or equivalent in any field
  • Fresh Grad/Entry Level with customer service experience
  • Ability to work in a fast-paced environment and meet deadlines

Benefits:

Salary between PHP 17,000.00 and PHP 20,000.00, Location: Quezon City, National Capital Region (NCR).



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