Customer Experience Associate
5 days ago
**Job Description**
Santaisabel - CSR Healthcare AccountWe are looking for a highly skilled Customer Experience Associate to join our team. As a specialist, you will be responsible for handling inbound calls, providing exceptional customer service, and resolving issues in a timely manner.
About the Job:
- Provide proactive customer service and handle calls efficiently
- Create an exceptional experience for customers through professional techniques and personalization
- Must possess strong interpersonal skills and excellent English language skills
- Flexibility to work irregular hours, including evenings, weekends, and public holidays
Responsibilities:
- Retain existing customers and services through consulting techniques
- Improve product knowledge and understanding through ongoing training
- Manipulate systems and escalate issues to the appropriate personnel
Requirements:
- Bachelor's degree or equivalent in any field
- Fresh Grad/Entry Level with customer service experience
- Ability to work in a fast-paced environment and meet deadlines
Benefits:
Salary between PHP 17,000.00 and PHP 20,000.00, Location: Quezon City, National Capital Region (NCR).
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