Customer Service Representative for Transportation Operations
2 days ago
Company Overview: TORCH Solutions is a leading provider of innovative solutions for the transportation industry. Our team is dedicated to delivering exceptional customer experiences, ensuring seamless interactions between riders and drivers.
Job Description: As a Customer Care Specialist for Ride Handling and Delivery Services, you will be responsible for assisting customers with inquiries related to ride-sharing and delivery services. Your primary focus will be on providing top-notch customer service via phone, email, and live chat.
Key Responsibilities:
- Provide exceptional customer service: Assist customers with issues related to ride-sharing and delivery services, ensuring a smooth and positive experience for both riders and drivers.
- Ride-related concerns: Help riders with booking, cancellation, pricing, and driver rating issues.
- Delivery support: Assist delivery customers with tracking, order issues, and resolving concerns related to the delivery process.
- Troubleshooting: Resolve conflicts between drivers and passengers, ensuring a safe and efficient ride experience.
- Collaboration: Work closely with drivers to address concerns about routes, traffic, or order discrepancies.
- Incident investigation: Support the management team in investigating incidents such as accidents, service delays, or safety-related issues.
Required Skills and Qualifications:
- Education: At least 2 years of college education.
- Experience: 1-2 years of international BPO experience.
- Skillset: Problem-solving, empathetic, and comfortable working in a fast-paced environment.
Benefits: As a valued member of our team, you can expect a competitive salary package, opportunities for growth and development, and a collaborative work environment.
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