Reputation Management Specialist

2 weeks ago

Porac, Philippines beBeeReputation Full time ₱70,000 - ₱80,000
Reputation Management Specialist

GrowthAssistant seeks a specialist to strengthen and protect clients' online presence. In this role, you'll monitor key review platforms, craft empathetic and professional responses, and support initiatives encouraging positive client feedback.

Key Responsibilities:
  • Monitor major review platforms daily for new activity.
  • Draft and post timely, professional responses to customer reviews (positive and negative).
  • Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
  • Track review performance metrics and generate regular reports for management and clients.
  • Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
  • Support automation initiatives to ensure scalable, repeatable reputation management processes.
  • Collaborate with the internal team to refine workflows, templates, and best practices.
Requirements:
  • Background in community management or customer success roles.
  • Experience in customer service, reputation management, or community building.
  • Experience with AI tools (e.g., ChatGPT).
  • Experience with automation connectors like Zapier, Make, or similar.
  • Ability to design workflows, not just execute tasks.
  • Basic Google Sheets/Excel proficiency for trackers and reporting.
  • Strong written communication with empathy and professionalism.
  • Independence & proactivity in managing workload and tasks.
  • Flexibility to thrive in a startup/early-stage environment.
Benefits:
  • 100% Remote Work
  • Attendance, Anniversary, and Referral Incentives
  • Paid Time Off
  • Health Insurance
  • Yearly Performance Evaluation

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