Customer Service Professional
1 day ago
At Satellite Teams, we are seeking a highly skilled and detail-oriented customer service professional to join our team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.
About the RoleWe are looking for a talented individual to act as the primary point of contact for clients, agents, lenders, and other stakeholders regarding title related inquiries. The ideal candidate will have excellent communication skills, be able to manage multiple tasks, and possess a strong understanding of title documentation and related procedures.
Key Responsibilities- Client Support: Provide prompt and courteous support to clients, addressing their inquiries and concerns in a timely and professional manner.
- Title Expertise: Review, interpret, and explain title commitments, reports, and related documents to ensure seamless transactions.
- Closing Coordination: Collaborate with title officers, escrow officers, and attorneys to resolve title issues and facilitate timely closings.
- Record Keeping: Maintain accurate records of client interactions, title updates, and transaction progress using CRM or transaction management systems.
- Status Updates: Proactively provide regular updates to clients on the status of their files, addressing any questions or concerns they may have.
- Education: High school diploma required; associate or bachelor's degree in business, real estate, or related field preferred.
- Experience: Minimum 1–2 years in customer service, preferably in real estate, mortgage, or title insurance. Working knowledge of real estate title documentation, closing processes, or escrow is highly desirable.
- Skills: Strong communication and interpersonal skills; detail-oriented with excellent organizational abilities; ability to interpret and explain title reports and related legal documents; proficiency in Microsoft Office Suite and CRM systems; experience with title/escrow software is a plus.
- Core Competencies: Customer-first mindset with a professional and empathetic approach; problem-solving and conflict resolution skills; adaptability to changing priorities and real estate market demands; strong team player with collaborative work style.
Satellite Teams is a global professional employer organization that provides full-time remote teams to leading companies in the U.S. across various industries. We take pride in having the best talent and providing exceptional employee experiences.
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