Technical Operations Coordinator

1 day ago


Calamba, Calabarzon, Philippines beBeeSpecialist Full time ₱800,000 - ₱1,440,000
IT Support Specialist I

We are a dynamic and global organization supporting employees worldwide. Our IT Support Team is crucial to our operations, ensuring seamless technology experiences for our employees.

Job Description:
  • Provide first-level technical support during night shift hours.
  • Act as the first point of contact for employees seeking technical assistance via ticketing system, email, & chat.
  • Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.

Key Responsibilities:

Technical Support:
  • Support users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce and other standard applications.
  • Assist users with basic conferencing setups, primarily Zoom, Google Meet.
Ticketing and Documentation:
  • Log all support requests and incidents accurately in the ticketing system (Jira).
  • Escalate unresolved issues to L2 or L3 specialized IT teams.
User Account Management:
  • Perform basic user account tasks like password resets and account unlocks.
Remote & Hybrid Support:
  • Provide effective remote support to employees working from various locations.
Collaboration:
  • Collaborate with global IT support team members to ensure consistent service delivery.

Requirements:

  • 1-2+ years experience in an IT helpdesk or technical support role.
  • Basic troubleshooting experience with macOS and Windows operating systems.
  • Familiarity with common enterprise IT tools and platforms (e.g., Okta, Google Workspace, Jira, etc.).


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