
Technical Operations Coordinator
1 day ago
We are a dynamic and global organization supporting employees worldwide. Our IT Support Team is crucial to our operations, ensuring seamless technology experiences for our employees.
Job Description:- Provide first-level technical support during night shift hours.
- Act as the first point of contact for employees seeking technical assistance via ticketing system, email, & chat.
- Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
Key Responsibilities:
Technical Support:- Support users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce and other standard applications.
- Assist users with basic conferencing setups, primarily Zoom, Google Meet.
- Log all support requests and incidents accurately in the ticketing system (Jira).
- Escalate unresolved issues to L2 or L3 specialized IT teams.
- Perform basic user account tasks like password resets and account unlocks.
- Provide effective remote support to employees working from various locations.
- Collaborate with global IT support team members to ensure consistent service delivery.
Requirements:
- 1-2+ years experience in an IT helpdesk or technical support role.
- Basic troubleshooting experience with macOS and Windows operating systems.
- Familiarity with common enterprise IT tools and platforms (e.g., Okta, Google Workspace, Jira, etc.).
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