Senior Infrastructure Specialist

2 weeks ago

Porac, Philippines beBeeNetwork Full time $80,000 - $100,000
Overview

TaskUs is a leading provider of outsourced digital services and customer experience solutions to fast-growing technology companies. We help our clients build, protect and grow their brands by leveraging a cloud-based infrastructure.

The company has expanded its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. Our culture enables us to master consistency in an ever-changing world.

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our inclusive environment and positive impact on the community are key drivers of our success.

Job Description

The Senior Network Engineer's role is to provide operational support for the global TaskUs Network environment. The Senior Network Engineer will provide proactive and reactive support for all network hardware, software, and communication links.

  • Provide support to Project or Demand Managers based on requirements to integrate a network setup.
  • Complete Preventative Maintenance activities, such as code updates & equipment updates.
  • Manage assigned projects and program components to deliver services in accordance with established objectives.
Key Responsibilities:
  • Incident Management, Problem Management, Change Management & Capacity Management.
  • Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.
  • Security & Audit compliance.
  • Operational-related Moves, Adds, Changes, and Deletes (MACD).
  • Adherence to Operational Standards.
  • Compliance with Engineering Design Standards and established operational processes.
  • Participate in the Development & Maintenance of operational documentation.
  • Provide Root Cause Analysis for Network Events.
Required Qualifications:
  • 5+ years extensive experience in the support of Cisco Networking Technologies.
  • Strong technical, analytical, and interpersonal skills required.
  • Practical Technical knowledge on CISCO Networking Technologies.
  • ITIL Ver. 3.0 or Ver. 4.0 preferred.
  • Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences.
  • Strong organizational skills and ability to multitask in a fast-past working environment.
  • High level technology problem solving skills.
Benefits:

We offer competitive industry salaries and comprehensive benefits packages that prioritize our employees' well-being.

Education / Certifications:
  • Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience.
  • CCNA/CCNP Certifications are also required.
Work Location / Work Schedule / Travel:
  • Mostly WFH (RTO as needed)
  • Shifting Schedule
How We Partner To Protect You:

TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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