Telecommute Customer Support Associate

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerService Full time ₱20,000 - ₱30,000
Remote Customer Service Representative

We are seeking a highly skilled and customer-focused individual to work as a remote customer service representative. In this role, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:
  • Handle incoming and outgoing calls in a professional and efficient manner.
  • Resolve customer complaints and concerns through effective problem-solving and communication skills.
  • Research and retrieve information from various systems to support customer needs.
  • Document interactions and process claims accurately and efficiently.
  • Guide customers through available options to find the best solutions for their needs.
  • Follow established scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information with care.
  • Educate customers on product or service features and benefits.
Requirements:
  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • Previous call center experience preferred.
  • Work-from-home experience beneficial.
  • Strong command of the English language essential.
  • Typing speed of 20+ WPM required.
  • High-speed internet connection necessary.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) required.
  • Familiarity with Windows operating systems advantageous.
  • Skilled in troubleshooting and follow-up procedures.
  • Able to multitask and self-manage effectively.

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