Customer Service Team Lead

2 weeks ago

Porac, Philippines beBeeCustomer Full time $90,000 - $120,000
About Us

We strive to create an environment where individuals can unleash their creativity and bring unique ideas to life through product development.

Our mission is to provide a seamless experience for our customers via our exceptional team and cutting-edge technology.

We are a global organization with team members worldwide, but we prioritize our customers' success above all else.

The Role

You will lead our customer service team, ensuring efficient and high-quality service delivery, while maintaining our reputation for outstanding client relationships.

Key Responsibilities
  • Lead and manage the day-to-day operations of the customer service team.
  • Develop and train team members to ensure they have the tools and knowledge to excel in their roles.
  • Act as an escalation point for complex or high-priority customer issues.
  • Monitor customer interactions and feedback to identify trends and opportunities for improvement.
  • Collaborate with cross-functional teams to ensure customer expectations are met and exceeded.
Qualifications
  • 5+ years of experience in customer service, with at least 2 years in a leadership role.
  • Proven ability to manage a team and foster a collaborative culture.
  • Excellent communication skills and problem-solving abilities.
  • Familiarity with customer service platforms and CRM tools.
  • A passion for delivering exceptional service and building lasting client relationships.
What We Offer

We maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation.

  1. Initial Chat with Global Recruiter.
  2. Hiring Manager Interview.
  3. Assessment/Case Study - if applicable.
  4. Final Interview.

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