Customer Service Lead

2 weeks ago

Porac, Philippines beBeeCustomer Full time $48,000 - $72,000

We are seeking a Customer Service Team Lead to oversee the performance of assigned agents and ensure exceptional service delivery to e-commerce brands.

  • This role requires experience in a leadership position with a minimum of 3 years in customer service.
  • Background in e-commerce customer service, particularly with Shopify, BigCommerce, or Amazon, is an advantage.
  • Strong command of English is essential for both written and spoken communication.
Main Responsibilities:
  • Lead and monitor agent performance to meet KPIs consistently.
  • Conduct regular coaching sessions and provide personalized guidance for team members.
  • Evaluate bi-annual performance and recommend growth opportunities, promotions, or recognition.
Tech Requirements:
  • A personal computer with an i5 processor or equivalent is necessary.
  • A minimum of 20 Mbps internet speed (both upload and download) is required.

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