Customer Service Team Lead
2 weeks ago
We are seeking a skilled professional to oversee our remote guest experience team.
Key Responsibilities:
- Manage a team of specialists, handling guest inquiries and resolving issues in a timely manner.
- Collaborate with operations to ensure exceptional service delivery.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Train and coach direct reports to provide exceptional service.
Requirements:
- Minimum 3 years of service industry experience.
- Proven management experience, managing a customer service team or call center.
- Strong analytical and strategic skills.
- Effective communication and organizational abilities.
- Ability to write SOPs and provide process improvements.
Benefits:
- Opportunity to work with a dynamic and growing company.
- Challenging role with opportunities for growth and development.
- Competitive compensation package.
What We Offer:
- A supportive and collaborative work environment.
- Ongoing training and development opportunities.
- The chance to make a real impact on our customers' experiences.
About Us:
Our company is a leading provider of innovative solutions in the hospitality industry.
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