Work-From-Home Customer Service Advocate

3 days ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Customer Service Representative

We are seeking a skilled and dedicated customer service representative to provide exceptional support to our clients through phone, email, and chat.

About the Role
  • This is a full-time work-at-home opportunity that requires a high level of professionalism, empathy, and communication skills.
  • As a customer service representative, you will be responsible for handling inbound and outbound communications, resolving customer concerns, and providing accurate information in a timely manner.
Key Responsibilities
  • Manage incoming and outgoing calls with professionalism and empathy.
  • Assist customers via phone, email, and live chat, ensuring prompt and accurate responses.
  • Understand customer needs and resolve issues efficiently.
  • Research internal systems to locate missing information and collaborate with other departments as needed.
  • Follow established scripts, policies, and procedures.
  • Use technology platforms to complete tasks and maintain accurate records.
  • Escalate unresolved concerns to supervisors when necessary.
  • Maintain confidentiality and comply with data protection standards.
  • Stay current with training materials, system updates, and program changes.
  • Meet attendance and scheduling expectations.
Requirements
  • Bilingual Spanish speaker required.
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • High level of accuracy and attention to detail.
  • Basic computer skills and ability to learn new software.
  • Reliable internet connection and quiet workspace.

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