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Pharmaceutical Customer Relationship Manager

1 week ago

Quezon City, National Capital Region, Philippines Neksjob Philippines Full time
About Neksjob Philippines
We are a leading provider of healthcare services in the Philippines. Our mission is to deliver exceptional customer service, ensuring our patients receive top-notch care. We value teamwork, innovation, and continuous learning as we strive to stay ahead in the healthcare industry.

Job Summary
We are seeking an experienced Clinical Services Representative to join our team. The successful candidate will be responsible for handling customer inquiries related to medical services, prescriptions, and insurance claims. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities
• Handle customer inquiries and respond to their needs in a timely and professional manner.
• Process claims, verify patient information, and resolve concerns in a collaborative and respectful way.
• Maintain accurate and detailed records of customer interactions and escalate complex cases when necessary.

Key Requirements
• High school graduate or higher education degree preferred.
• At least one year of experience in customer service or healthcare-related accounts.
• Strong verbal communication and active listening skills.
• Ability to work independently and as part of a team.

Benefits Package
• Comprehensive paid training program to enhance knowledge and skills in the healthcare industry.
• Opportunities for career growth and development within Neksjob Philippines.
• Competitive salary and benefits package.
• Supportive and inclusive work environment.