
Strategic Client Advocate Position
3 days ago
The ideal candidate will have a strong background in client-facing operations, preferably in the e-commerce sector, with experience using Shopify and QuickBooks.
Key Responsibilities:- Develop strategies to enhance customer experiences, ensuring seamless interactions across all touchpoints.
- Oversee sales processes, focusing on consultative approaches that prioritize client satisfaction.
- Manage client onboarding, including equipment setup and facilitating additional orders of accessories or parts.
- Handle customer inquiries related to logistics, damages, and return claims efficiently.
- Monitor operational pain points and identify opportunities for automation or process streamlining.
- Minimum 5 years of experience in client-facing operations or customer success roles, with at least 2 years in a leadership capacity.
- Strong analytical and problem-solving skills with attention to detail are essential.
- Familiarity with the specialty coffee industry is an advantage.
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