Learning Experience Coordinator

3 days ago

Tarlac City, Central Luzon, Philippines beBeeTraining Full time ₱480,000 - ₱640,000
Job Overview

As a key player in our organization, the Training and Support Specialist is responsible for delivering top-notch training programs to ensure operational excellence. This involves leading new hire orientation, process and product training, and guiding employees through onboarding, skill enhancement, and transitioning to independent work.

Key Responsibilities
  • Conduct comprehensive training sessions for new hires, Specialists, and Team Leaders to align with performance standards and business objectives.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Support employees during transitions, address specific challenges, and facilitate exit processes for those not completing onboarding.
  • Serve as a backup and support team operations when needed.
  • Take phone time hours as part of training activities to stay updated and aligned with processes.
  • Monitor training and QA effectiveness, analyze insights, and recommend program enhancements to align with organizational goals.
  • Coordinate with stakeholders to ensure efficient processes, including MRM pairings and comprehensive QA systems.
  • Collaborate on developing and implementing improved QA processes to drive training and performance outcomes.
Requirements
  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools (Salesforce is a plus) and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Reliable internet connection with a backup connection.
  • Dedicated, quiet workspace suitable for virtual training.
  • Willing to work on a graveyard shift.
We're Looking For Someone Who Is
  • Proactive, adaptable and flexible
  • Highly professional
  • Willing to go the extra mile to achieve desired outcomes
  • Highly collaborative
  • Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes

In this dynamic and innovative environment, you will have the opportunity to grow and make a real impact in legal tech. Join us and take the next step in your career.

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