Lead Customer Service Improvement Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeExperience Full time ₱800,000 - ₱1,200,000

Customer Experience Manager

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  • This is a challenging role where you will be responsible for designing and managing end-to-end initiatives to improve customer experience and operational efficiency.">
  • You will conduct thorough analysis of customer service KPIs & OKRs to identify areas of improvement, drive collaboration and communication among stakeholders to align on objectives, scope, and progress of initiatives, and manage and prioritize initiatives to ensure on-time and quality execution.">
  • As a Customer Experience Manager, you will deliver tangible outcomes through strong analytical skills, hands-on and pragmatic approach, manage customer service-related data & reports to provide business insights, and communicate progress and insights to the management regularly.">
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Required Skills and Qualifications:

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  • Graduate of a 4-year Bachelor's Degree in any field;">
  • At least 3 years of experience in project/program management or strategy;">
  • Proven ability to manage large and complex projects with experience leading cross-functional projects and teams;">
  • Excellent stakeholder management especially with senior leads/managers;">
  • Strong problem-solving skills, with ability to draw insights from large and ambiguous data sets;">
  • Highly quantitative and analytical;">
  • Flexible and able to adapt in a fast-paced work environment;">
  • Hands-on experience with programming languages (e.g., SQL, Python) and analytics tools (e.g., Power BI, Tableau) is a plus.">
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Benefits:

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This is a full-time role that offers opportunities for growth and professional development.

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Others:

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The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work collaboratively as part of a team.

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