Client Services Director
1 week ago
**Overview of the Role**
The Contact Center Solutions Manager will play a critical role in driving business growth and improving customer satisfaction for our clients. This individual will be responsible for developing and implementing strategic plans, managing client relationships, and leading a team of professionals to deliver high-quality services.
**Responsibilities:**
- Develop and maintain strong relationships with clients to understand their needs and goals
- Design and implement customized solutions to meet client objectives
- Lead a team of professionals to deliver high-quality services and results
- Monitor and analyze performance metrics to identify areas for improvement
**Requirements:**
- At least 10 years of experience in BPO, with 5 years in a leadership role
- Bachelor's degree from an accredited institution
- Able to work on-site in Makati or other assigned locations
- Able to work flexible hours, including evenings and weekends
**Benefits:**
- Competitive salary range of $60,000 - $80,000 per year, depending on experience
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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