Customer Service Representative Opportunity

1 day ago

Calamba, Calabarzon, Philippines beBeeService Full time ₱100,000 - ₱120,000

Customer Service Representative Opportunity

We are seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for handling inbound customer inquiries in a professional and courteous manner.

The ideal candidate will possess excellent communication skills, both written and verbal, and the ability to type 20+ words per minute. Additionally, they will have basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with Windows operating systems.

Key Responsibilities:

  • Handle inbound customer calls and respond to emails in a timely and efficient manner
  • Resolve customer issues using first-call resolution strategies
  • Research and coordinate with internal departments to resolve inquiries
  • Accurately document customer interactions and claims in CRM systems
  • Use internal knowledge bases and training to answer questions confidently
  • Follow all required scripts, policies, and confidentiality protocols
  • Escalate complex issues to supervisors when needed
  • Stay current on program updates through training and team meetings
  • Meet all attendance and schedule requirements

Candidate Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multi-task, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a dynamic environment

Benefits:

We offer a competitive compensation package and opportunities for growth and development. Our team is committed to providing exceptional customer service and supporting each other in achieving our goals.

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