Remote Customer Service Representative Opportunities
2 days ago
We're seeking enthusiastic customer service representatives to support inbound and outbound initiatives for well-known clients.
This role involves handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.
The ideal candidate will be a natural problem solver who thrives on creating memorable customer experiences. Strong proficiency in English, both written and spoken, is required.
Candidates must have prior call center experience and reside within a reasonable distance from our office.
Key Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience.
- Work from home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- High-speed internet connection.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
- HMO coverage plus a dependent.
- Rank & File: ₱100,000 coverage.
- Supervisors/Managers: ₱120,000 coverage.
- Dental coverage.
- In-house dental assistance worth ₱5,000.
- Free meal during training.
- Allowances for rice, clothing, laundry, and meals.
- Performance and loyalty bonuses.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off-site events.
- Sharpen your social skills while meeting awesome people and making new friends.
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