Destination Service Professional

1 day ago

Marikina City, National Capital Region, Philippines beBeeExpert Full time ₱1,080,000 - ₱1,365,000
Job Overview

We are seeking a highly skilled Travel Solutions Expert to join our team. As a critical customer touch point, you will deliver exceptional service and drive revenue growth while championing the IHG brand experience.

Main Responsibilities
  • Provide expert reservation solutions in multiple languages, ensuring a seamless guest experience.
  • Champion Brand Hearted behaviors by demonstrating knowledge, passion, and pride in our brands and products.
  • Embrace the global and cultural diversity of our guests and business needs.
  • Meet or exceed performance expectations in revenue, conversion, quality, partner offers, guest satisfaction, and more.
  • Build rapport with guests through active listening, maintaining pace, and using a conversational approach to deliver a warm and friendly experience.
  • Inspire loyalty through personalized and efficient service driven by the guest's needs.
  • Use creativity to find solutions and take accountability, listening to ideas and feedback from others.
  • Manage time effectively, adhering to schedules, attendance, and break times.
  • Navigate multiple web-based systems to enhance the guest experience.
  • Work effectively by understanding, trusting, and using tools and information appropriately.
  • Show self-motivation, positivity, and a willingness to take on new challenges.
Key Skills & Experiences

We're looking for individuals with:

  • Strong customer service and sales skills, balancing sales with service.
  • Excellent bilingual communication skills – listening, written, verbal.
  • Social intelligence, empathy, self-awareness, and cultural sensitivity.
  • Ability to customize generic information and use online communication tools efficiently.
  • Basic software and hardware troubleshooting skills.

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