Administrative Customer Service Professional

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱650,000 - ₱950,000

Exciting Remote Opportunity for Administrative Professionals

We're seeking a highly skilled and organized Administrative/Customer Service Representative to join our dynamic team. As a key member, you'll play a vital role in delivering exceptional customer experiences and supporting business operations from the comfort of your own home.

Key Responsibilities:
  • Assist with timely resolution of customer complaints and issues through effective communication and problem-solving skills.
  • Manage tolls and parking tickets efficiently, ensuring seamless processes and minimizing disruptions.
  • Provide top-notch phone, email, and text support, addressing customer inquiries and concerns promptly and professionally.
  • Contribute to marketing efforts by assisting with social media management, content creation, and promotional campaigns, driving business growth and engagement.
  • Collaborate with colleagues for smooth operations and exceptional customer satisfaction.
  • Perform CRM Management duties, ensuring accurate data entry and efficient tracking.
  • Fulfill additional duties as assigned, adapting to changing priorities and needs.
Requirements:
  • Previous experience in customer service or administrative roles (1 year).
  • Marketing background or experience (1 year).
  • Strong English communication skills, written and verbal.
  • Excellent phone handling and active listening skills.
  • Familiarity with CRM systems and practices.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in computer skills, MS Office, or Google Workspace.
  • Self-motivated, reliable, and able to work independently.
  • Excellent problem-solving skills and attention to detail.
  • Hardware requirements: i5 10th Gen processor, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS, Headset with noise cancellation feature.
  • Internet requirements: minimum 20MBps, wired only, Antivirus Software installed, activated, and updated, Backup Internet available.

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