Zoho Application Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeDeveloper Full time ₱85,000
Senior Zoho Developer

This role involves a challenging and dynamic environment where you will be responsible for the end-to-end development, customization, and support of Zoho applications.

  • Key Responsibilities:
  • Technical Development
    • Design, develop, and optimize Zoho applications using Deluge script, APIs, and widgets.
    • Create custom Zoho Creator applications, HTML pages, and CRM canvas views.
    • Build error-free, functional applications tailored to project requirements.
  • Client Support & Communication
    • Provide exceptional first-line Help Desk support for Zoho applications via email and phone.
    • Communicate effectively with clients to address system changes, troubleshoot issues, and provide ongoing support.
    • Assist with onboarding new clients, including form design, training, and guidance.
  • Integration & Migration
    • Implement and integrate systems such as Stripe, Xero, Zoho Books, and Zoho Inventory.
    • Manage and reconcile data migrations using Zoho Analytics to ensure accuracy.
  • Training & Documentation
    • Prepare user guides, training materials, and marketing documents.
    • Maintain comprehensive documentation of project workflows, timesheets, and milestones.
  • General Administration
    • Manage user accounts, including setup, modifications, and troubleshooting.
    • Follow up on Zoho support tickets and ensure all client documents are securely filed.
  • Project Management
    • Collaborate on task estimations and project requirements outlined in Zoho Projects.
    • Ensure timely updates of task statuses, milestones, and deliverables.

The ideal candidate will possess strong technical skills combined with excellent written and verbal communication abilities, including the confidence to handle client phone calls. This role requires a proactive problem-solver with a customer-focused mindset.

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