Technical Support Expert

1 week ago

Hagonoy, Central Luzon, Philippines beBeeITSpecialist Full time ₱1,200,000 - ₱1,500,000
Job Title: IT Support Specialist

About Us

We are a company dedicated to democratizing opportunities for individuals from developing countries. Our brand and culture empower our partners to attract and keep the most qualified members, sharing knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.

What are we looking for?

A challenging role where you will have the opportunity to practice your craft, work with a supportive team lead, and create value for our organization (this includes customers from Australia and other partners abroad).

This role will be part of the Management Team and will work closely with leadership in attaining company goals.

Key Responsibilities:

  • Be an Ambassador of company values and culture, ensuring processes are aligned with our values at all times.
  • Communicate and uphold company values, while protecting the best interest of the organization.

Additional Responsibilities:

  • Plan ahead and be proactive to ensure zero downtime in operations.
  • Exhibit excellent customer service when responding to IT-related and Management-related requests.
  • Continuously improve IT knowledge through training and skill development.
  • Contribute ideas, solutions, and updates to the IT knowledge base.
  • Build strong working relationships with the Management team, clients, and team members.
  • Maintain hardware, software, and network systems across the organization.
  • Manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times.
  • Escalate unresolved cases to the Team Lead as needed.
  • Evaluate current and upcoming hardware and software standards for possible utilization.
    • Participate in IT projects and initiatives as assigned by the Team Lead.
    • Ensure compliance with company policies, procedures, standards, and guidelines.

Requirements:

  • At least 1–3 years IT support experience in a corporate Service Desk or other technical support role, with a background in Customer Service or IT Service Desk Analysis.
  • Excellent written, communication, and interpersonal skills.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Proficiency in operating systems: Mac, Linux, Windows.
  • Knowledge of PC/Laptop hardware components and troubleshooting.
  • Experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices.
  • Familiarity with resolving remote connectivity issues.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

  • Experience in supporting Macs.
  • Knowledge of routers and firewalls.
  • Skill in troubleshooting, Linux, and web hosting knowledge.

Benefits of Joining Our Organization:

  • Competitive salary and professional development.
  • Collaborative client partnerships and a fun, inclusive work environment.
  • Opportunities for leadership, expertise, and global client exposure.

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