Expert Printer Support Specialist

1 day ago


Antipolo City, Calabarzon, Philippines beBeeXEROX Full time ₱3,600,000 - ₱7,200,000
Technical Support Specialist

We are seeking a skilled and experienced Technical Support Specialist to join our team. As the primary point of contact for technical inquiries, you will be responsible for delivering exceptional customer service and troubleshooting complex issues related to Xerox multifunction printers and copiers.

Key Responsibilities
  • Gather essential information from customers, including device model/serial number and issue description
  • Utilize remote tools such as TeamViewer or AnyDesk to troubleshoot and resolve common issues
  • Provide clear and empathetic communication throughout the troubleshooting process
  • Escalate unresolved issues to senior technicians with thorough documentation
  • Track open issues to ensure timely and effective resolution
Required Skills and Qualifications
  • Xerox Experience: 2-5 years of direct technical support experience working with Xerox printers and copiers
  • Technical Expertise: Strong knowledge of multifunction printers, copiers, and common hardware/software issues
  • Remote Access Skills: Proficiency with remote tools to access and configure customer systems securely
  • Communication: Excellent spoken and written English to deliver clear, empathetic, and professional support


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