Senior Technical Support Coordinator

2 days ago

San Juan, National Capital Region, Philippines beBeeTechnical Full time $600 - $800
Job Description

We are seeking a Technical Support Specialist with strong customer-facing experience to join our growing organization. This role will primarily support clients in the technology sector while troubleshooting technical issues and ensuring excellent customer satisfaction.

This position is fast-paced, metrics-driven, and highly interactive with leadership. If you thrive in structured environments, excel under performance goals, and are eager to grow in a client-facing support role, we'd be delighted to consider your application.

Key Responsibilities
  • Provide frontline technical support via phone, email, and live chat (inbound & outbound calls).
  • Troubleshoot issues using step-by-step SOPs, process guides, and provided tools.
  • Manage support tickets and inquiries, ensuring SLA and CSAT targets are consistently met.
  • Collaborate with leadership in daily check-ins for coaching, feedback, and training reviews.
  • Adapt between support channels depending on business needs.
  • Maintain schedule adherence within the 8 AM – 10 PM ET coverage window (Mon–Fri).
Training Path
  • Week 1: Intensive product training.
  • Weeks 2–5: Focus on email tickets with daily performance goals.
  • Post-Email Training: Transition to chat support or directly to phone support.
  • Ongoing: Aggressive, hands-on training approach with assessments, coaching, and structured documentation for success.
Required Skills and Qualifications

Must-Haves:

  • Strong internet connection (200+ MBPS).
  • Previous experience in technical support or customer success.
  • Experience handling live chat, phone, and email support.
  • Clear, professional communication skills.
  • Proven ability to meet KPIs and SLA goals (e.g., CSAT, response/wait times, resolution rates, call/chat handling).
  • Strong situational awareness and problem-solving skills.
  • Comfort with structured processes and strict schedule adherence.
Benefits

Starting Salary: Begin at $600 during training, then step up to $800 after training and probation.

Bonuses: Access to performance-based incentives tied to consistency, metrics, and CSAT, designed to reward excellence.

Growth Path: Clear opportunities to advance in both earnings and role, your success directly fuels your career trajectory.

Employment Details
  • Full-time employment.
  • Customer Service and Telephone Call Centers roles.

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