Technical Support Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time $7,200 - $8,400

We are seeking a highly skilled Technical Support Representative to join our team in a fractional capacity. This role requires expertise in technical support, customer interactions via inbound and outbound calls, product demonstrations, and CRM systems.

Key Responsibilities
  • Handle inbound and outbound calls to assist customers with technical issues and product inquiries.
  • Conduct live product demonstrations to showcase features and functionality.
  • Provide tech support and troubleshooting assistance with a focus on excellent customer service.
  • Utilize CRM systems to manage customer interactions and maintain accurate records.
  • Manage multiple client engagements, offering tailored solutions and support.
  • Maintain clear and concise documentation of interactions and resolutions.
  • Work collaboratively with internal teams to escalate complex issues when necessary.
Qualifications
  • Proven experience in technical support, customer service, or a related field.
  • Strong ability to conduct product demonstrations and explain technical concepts in an accessible way.
  • Prior experience in a startup or fast-paced environment is highly preferred.
  • Excellent verbal communication skills and phone etiquette.
  • Ability to multitask and prioritize effectively across multiple client accounts.
  • Experience with CRM systems and support ticketing tools.
  • Self-motivated, proactive, and adaptable in a remote work setting.
Position Details
  • Shared resource: Supporting up to 4 clients.
  • Remote role: Requires a 100mbps (download & upload speed) internet connection and a professional work setup.
Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Information Technology
  • Industries: IT Services and IT Consulting

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