Remote Customer Experience Agent Opportunity

1 week ago

Rizal, Philippines beBeeExperience Full time ₱100,000 - ₱120,000
Customer Service Representative

At MCI, we offer a unique opportunity for experienced customer service professionals to thrive in a dynamic and supportive environment. As a Customer Service Representative, you will play a critical role in delivering exceptional experiences to our clients' customers.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced team environment. You will be responsible for handling inbound and outbound calls, responding to customer inquiries, and resolving issues efficiently and professionally.

To succeed in this role, you will need:

  • A high level of English proficiency, both written and spoken
  • Previous call center experience
  • Strong typing skills (20+ WPM)
  • Familiarity with Microsoft Office applications
  • Able to multitask and prioritize tasks effectively

In addition to your technical skills, you will also require:

  • Excellent interpersonal and communication skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability in a rapidly changing environment

MCI offers a comprehensive compensation package, including competitive salary and benefits, to attract and retain top talent. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply.

Key Responsibilities:

  • Handle inbound and outbound calls efficiently and professionally
  • Respond to customer inquiries and resolve issues promptly
  • Document interactions and process claims accurately
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources

Requirements:

Is This Role Right for You?

We welcome applicants who are passionate about delivering exceptional customer experiences. If you have prior call center experience, strong communication skills, and a willingness to learn, we encourage you to apply.

Benefits:

MCI offers a range of benefits to support our employees' well-being and success. These include:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Flexible working arrangements
  • Recognition and rewards for outstanding performance

Working Conditions:

This role operates in a professional office environment. You will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks.

Accommodations:

MCI is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you require accommodations during the application or hiring process, please contact Human Resources.

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