Customer Service Representative with Sales Focus

1 day ago


Quezon City, National Capital Region, Philippines Neksjob Full time
About Neksjob

Neksjob is a forward-thinking organization that offers exciting opportunities for individuals who are passionate about delivering exceptional customer service while driving sales growth.

Responsibilities

We are seeking a highly skilled Customer Service Representative with Sales Focus to join our team. In this role, you will be responsible for handling incoming calls and making outgoing calls on behalf of the company. Your interactions may involve various contexts, including:

  • Customer Support: Providing assistance to customers, resolving their queries, and addressing their concerns.
  • Sales: Identifying sales opportunities, building rapport with customers, and closing deals.
  • Product Instructions: Guiding customers through product-related issues, ensuring they have a seamless experience.
  • Billing Questions: Resolving billing-related queries, providing clear explanations, and offering solutions.

You will also be responsible for taking orders, managing consumer complaints, and responding to callers' inquiries in a professional and courteous manner.

Why Join Neksjob?

We offer a range of benefits that make us an attractive employer:

  • Competitive Salary: We reward our employees with a salary that reflects their value to the organization.
  • Exciting Performance Bonuses & Account Specific Allowances: Our bonus structure recognizes and rewards outstanding performance, motivating our team members to excel.
  • Career Advancement Opportunities: We invest in our employees' growth, providing opportunities for career progression and development.
  • Promote Within the Company: We encourage internal promotions, enabling our employees to take on new challenges and responsibilities.
  • Comprehensive Healthcare Benefits: Our healthcare package ensures our employees receive the best possible care, allowing them to maintain their physical and mental well-being.
Qualifications

To succeed in this role, you will need:

  • At least HS Grad (old curriculum) / SHS Graduate: A strong educational foundation is essential for this position.
  • 6 months any sales direct experience (Customer Service Experience or Call Center Experience): Prior experience in sales or customer service is highly desirable.
  • Excellent Communication Skills: The ability to communicate effectively, both verbally and written, is crucial for success in this role.
  • A willingness to work on-site: We require our employees to be present in the office, as we believe face-to-face interaction is essential for teamwork and collaboration.


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