Customer Relationship Manager

7 days ago

Rizal, Philippines beBeeCustomerSupport Full time ₱4,500 - ₱8,000

About this role

  • We are seeking a highly skilled and experienced Customer Support Specialist to join our team.
Job description

This is a dynamic and challenging role that requires exceptional communication, problem-solving and analytical skills. As a Customer Support Specialist, you will be the primary point of contact for customers, handling inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback.

You will work closely with both customers and service providers to ensure a seamless experience and maintain our high standards of service.

We provide comprehensive training, and your direct manager will offer guidance and support throughout your journey as we grow the business together.

Key responsibilities
  • Cancellations Handling:
    • Manage event and relationship cancellation tickets.
    • Review and process short-term cancellations by providers or customers.
    • Apply cancellation fees, adjust work status, and inform providers of the fee.
    • Process customer-initiated cancellations, ensuring appropriate compensation for providers and confirming the cancellation details.
    • Contact customers to determine if a replacement service is required.
  • Bid Ticket Management:
  • Assess and implement changes to bids, including date adjustments and pricing updates.
  • Confirm changes with customers via email.
Booking Amendments:
  • Handle requests for changes to existing bookings, ensuring both parties are informed and adjustments are made accurately.
  • Typical changes include alterations to the day of the week, start time, or event duration.
Profile Updates:
  • Process profile update requests, such as changes to address, password, and payment methods.
  • Ensure that any profile changes are reflected in existing bookings as needed.
Failed Identification Checks:
  • Investigate failed ID checks through Onfido, verifying the validity of identification documents.
  • Update profiles accordingly: manually approve valid documents or deactivate profiles and inform providers if documents are not valid.
Post-Service Responses:
  • Review feedback from service providers after events.
  • Determine necessary follow-up actions and contact the appropriate parties to address issues.
Requirements
  • At least 3 years in customer-facing, customer support, or a related field.
  • Autonomy and organization: self-starters who are well-organized and proactive are preferred.
  • Proficiency in English: strong command of written English is essential.
  • Effective communication: comfortable conversing over the phone with internal stakeholders.
  • Emotional intelligence: high ability to empathize with providers and customers.
  • Technical skills: some experience with Freshworks or similar systems is advantageous.
  • Basic spreadsheet skills: familiarity with Excel or Google Sheets is helpful.
  • Adaptability: able to thrive in a dynamic environment where processes are continuously improved.
  • Energy and enthusiasm: bring a fresh, confident, and passionate attitude to the team.
  • Flexibility: ideally open to a shift-based schedule that includes Saturdays.

  • Strategic Customer Relationship Manager

    7 days ago

    Rizal, Philippines beBeeAccountExecutive Full time ₱1,500,000 - ₱2,000,000

    Job OverviewThe Account Executive plays a crucial role in maintaining and expanding strategic customer relationships.This position is responsible for achieving sales targets and meeting assigned vertical markets objectives.The Account Executive represents the company's products and services to assigned markets, leading the customer account planning cycle and...

  • Customer Relationship Strategist

    7 days ago

    Rizal, Philippines beBeeCRM Full time ₱2,000,000 - ₱2,500,000

    About Us Lovely consumers seek a reliable brand that inspires self-confidence. Our e-commerce platform caters to everyday Asian women in Southeast Asia, providing an omnichannel presence across key markets. Job Description We are seeking a strategic CRM Manager to lead our customer relationship strategy. The successful candidate will play a pivotal role in...

  • Customer Relationship Developer

    7 days ago

    Rizal, Philippines beBeePartnerships Full time ₱900,000 - ₱1,300,000

    Transforming customer relationships is at the heart of this key role.We partner with leading businesses to deliver premium digital experiences.The Partner Account Executive plays a vital part in retaining and growing customer bases, driving revenue growth, and executing strategic sales plans.You will collaborate closely with our teams to develop targeted...

  • Chief Client Relationship Manager

    7 days ago

    Rizal, Philippines beBeeCustomer Full time ₱720,000 - ₱1,080,000

    About This RoleWe're looking for a Client Growth Specialist to develop and maintain long-lasting client relationships, driving trust, value, and security in today's digital world.This role offers international exposure, strengthened client connections, and contribution to the growing cybersecurity space while providing the flexibility of working from...

  • Professional Relationship Manager

    7 days ago

    Rizal, Philippines beBeeRelationship Full time ₱380,000 - ₱420,000

    Job DescriptionWe are seeking a highly skilled and experienced Professional Relationship Manager to lead our team of virtual assistants. This is an exciting opportunity for someone who thrives on building strong relationships, leading teams, and delivering exceptional results.About the RoleLead direct video interactions with clients, ensuring seamless...

  • Exceptional Client Relationships Manager

    7 days ago

    Rizal, Philippines beBeeCustomerService Full time $100,000 - $120,000

    About UsOur vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional...

  • Care Relationship Manager

    7 days ago

    Rizal, Philippines beBeeClinicalOperations Full time $50,000 - $75,000

    Job OverviewThis role offers an exciting opportunity to bridge enterprise client expectations with internal clinical standards and operational excellence. As the key clinical operations representative for assigned regions, you will ensure exceptional delivery of clinical services across onsite and virtual channels. Your primary focus will be on managing...

  • E-commerce Relationship Builder

    7 days ago

    Rizal, Philippines beBeeBusiness Full time ₱900,000 - ₱1,200,000

    Job OverviewWe are seeking a highly skilled sales professional to fill the position of Business Development Manager.The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for building long-term relationships with clients.This individual will serve as the primary point of contact for our customers, ensuring their...

  • Key Relationship Builder

    7 days ago

    Rizal, Philippines beBeeAccount Full time ₱1,200,000 - ₱1,600,000

    Job OverviewWe are seeking a highly motivated Account Representative to join our team. This role is responsible for building strong relationships with hospitality customers across the APAC region and providing tailored solutions to help them achieve their goals.

  • Senior Insurance Client Relationship Manager

    7 days ago

    Rizal, Philippines beBeeInsurance Full time ₱720,000 - ₱780,000

    Job OverviewThe role of Insurance Account Manager is responsible for serving as the primary point of contact for clients, ensuring their insurance needs are met with tailored solutions.This position focuses on building and maintaining client relationships, managing accounts, and providing exceptional service while supporting sales and business development...