Exceptional Customer Experience Expert

3 days ago

Manila, National Capital Region, Philippines beBeeCareers Full time ₱25,200 - ₱32,400
Customer Service Representative Job Description

We are seeking a skilled and experienced customer service representative to join our team.

Job Summary:

The Customer Service Representative is responsible for providing exceptional customer service to clients via phone, email, chat, and text message. This includes resolving customer complaints, answering questions, and finding solutions to complex problems.

Responsibilities:

  • Respond to inbound and outbound calls, emails, chats, and texts from current clients.
  • Provide excellent customer service at each step of the way, taking time with each applicant to clearly answer their questions and provide accurate information.
  • Answer any customer inquiries & redirect appropriate customers to respective departments when needed.
  • Find and implement the correct solution for each customer.
  • Collect customer testimonials and handle reviews.
  • Attend to administration duties such as data entry, funding, and reports.

Requirements:

  • 3-5+ years in telecommunications preferably in a BPO - North American Account.
  • 1 Year experience working with Excel and/or Google Spreadsheets.
  • A reliable internet connection - No Pocket Wifi.

What You'll Be Doing:

As a customer service representative, you will be responsible for ensuring that all clients receive exceptional service. This includes resolving customer complaints, answering questions, and finding solutions to complex problems.

Benefits:

  • Monthly Salary: ₱25,200-₱32,000
  • Monthly Employee Recognition Awards up to ₱4,000
  • Internet Reimbursement up to ₱2,000 Per Month
  • Annual Paid Company Outing
  • Paid Time Off Up to 8 Calendar Days Per Year

About Us:

We are revolutionizing financial access for Canadians, providing smart credit-building, mortgage, and lending solutions. Millions struggle with high-interest debt and limited financial options—we're here to change that.

Our dynamic, innovative team thrives on collaboration, growth, and making a real impact. If you're ambitious, driven, and ready to grow your sales career, we're the place for you. Join us and be part of something bigger

To learn more about our products please visit our website:

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