Ambassador of Exceptional Customer Experiences

3 days ago

Manila, National Capital Region, Philippines beBeeExperience Full time ₱35,000 - ₱45,000
Customer Experience Specialist

This role is designed to help customers navigate our platform with ease and confidence. The Customer Experience Specialist will play a key part in achieving this goal.

  • Key Responsibilities:
  • Provide exceptional customer support via direct chat, phone, or email
  • Respond to all messages within the agreed Service Level Agreement (SLA)
  • Maintain accurate records of customer interactions using CRM software
  • Collaborate with the team to identify opportunities for process improvements and implement changes
  • Develop and maintain knowledge of the LaunchGood platform, its features, and benefits

Requirements:

  • Essential Skills:
  • 1-2 years of customer-facing experience
  • Proven ability to work effectively in a team environment
  • Excellent communication and problem-solving skills
  • Ability to adapt to changing priorities and deadlines

Core Competencies:

  • Decision Making: Make sound decisions that align with company goals and customer needs
  • Cultural Awareness: Understand and appreciate the cultural nuances of our target audience
  • Problem Solving: Develop creative solutions to complex customer issues
  • Empathy: Demonstrate a genuine understanding of customer concerns and provide tailored support

LaunchGood Vision:

At LaunchGood, we believe in empowering individuals to bring their ideas to life. As a Customer Experience Specialist, you will be at the forefront of delivering exceptional customer experiences that inspire trust, loyalty, and advocacy.

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