Solar Energy Technical Advisor

3 days ago


Pasig, National Capital Region, Philippines iSupport Worldwide Full time
Solar Energy Technical Advisor

iSupport Worldwide is seeking a highly motivated Solar Energy Technical Advisor to join our team.

This is an excellent opportunity for individuals who are passionate about renewable energy and enjoy delivering technical support with exceptional customer service.

In this role, you will be responsible for providing technical support to users, including product knowledge sharing, technical consultations, system solutions, and processing information connections between dealers and customers.

Key Responsibilities:

  • Deliver technical support to users, including product knowledge sharing and technical consultations.
  • Manage pre-sales, sales, and after-sales concerns in the local market, including dealer procurement needs and technical assistance.
  • Provide system solutions and facilitate seamless connections between dealers and customers.
  • Act as a technical resource for addressing inquiries and offering alternative solutions.
  • Diagnose and resolve hardware and software issues, including connectivity and performance, while educating users on product functionality and capabilities.
  • Support post-sales activities, including installation guidance, wiring, software setup, first-time use, and troubleshooting.
  • Handle dealer inquiries, transferring procurement requests and after-sales concerns (returns, refunds, reissues) to the designated department for processing.
  • Offer solutions to retain customer and client business, ensuring satisfaction at every touchpoint.
  • Accurately document all customer interactions, solutions provided, and transactions in designated tracking software.
  • Follow up with customers as needed, scheduling callbacks and ensuring timely resolution of issues.

Requirements:

  • Strong technical knowledge of solar energy systems.
  • Excellent interpersonal and customer service abilities.
  • Professional and approachable telephone manner.
  • Ability to explain technical concepts clearly to both technical and non-technical individuals.
  • Analytical and problem-solving skills with attention to detail.
  • Proficiency in Microsoft Office Suite and the ability to learn new hardware and software systems quickly.
  • Team-oriented with a proactive attitude.
  • Quick and effective issue resolution skills.


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