Expert Network Operations Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeNetwork Full time $90,000 - $120,000
Senior Network Engineer Role Overview

This position is responsible for providing operational support to the global network environment. The Senior Network Engineer will provide proactive and reactive support for all network hardware, software, and communication links.

The role involves onboarding new clients, designing and implementing new offices, or integrating network technologies through coordination with demand or project managers and use of network management systems for documentation and implementation requests.

Responsibilities include responding to ticket requests and incident notifications, resolving issues within service level agreements, and performing preventative maintenance activities such as code updates and equipment upgrades.

Additionally, the Senior Network Engineer will manage assigned projects and program components to deliver services in accordance with established objectives, respond to inquiries from staff, administrators, and service providers to provide technical assistance and support, and ensure security and audit compliance.

The ideal candidate will have 5+ years of experience in supporting Cisco networking technologies, strong technical, analytical, and interpersonal skills, and practical technical knowledge of CISCO networking technologies. ITIL V3.0 or V4.0 certification is preferred.

Strong organizational skills and ability to multitask in a fast-paced working environment, high-level technology problem-solving skills, and ability to communicate effectively both written and verbal to both technical and non-technical audiences are essential.

  • Key Responsibilities:
  • Provide support to project or demand managers based on requirements to integrate a network setup.
  • Provide solutions to complex problems with well-planned documentation.
  • Complete preventative maintenance activities, such as code updates & equipment updates.
  • Incident management, problem management, change management, and capacity management.
  • Manage assigned projects and program components to deliver services in accordance with established objectives.
  • Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support.
  • Security & audit compliance.
  • Operational-related moves, adds, changes, and deletes (MACD).
  • Adherence to operational standards.
  • Compliance with engineering design standards and established operational processes.
  • Participate in the development & maintenance of operational documentation, including updating engineering documentation changes due to operational changes, escalation procedures, and vendor contracts.
  • Provide root cause analysis for network events.
  • Other duties as assigned by management.

Required Technical Skills:

  • Cisco networking technologies: routing and switching, routing protocols (BGP, OSPF)
  • Cisco wireless
  • Meraki wireless
  • Palo alto firewalls

Education / Certifications:

  • Bachelor's degree in computer science, computer engineering, engineering communications, or equivalent experience. Also, CCNA/CCNP certifications are required.

Work Location / Work Schedule / Travel:

  • Mostly work-from-home (RTO as needed)
  • Shifting schedule

How We Partner To Protect You:

We prioritize your safety and security throughout the hiring process.

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