Technical Support Specialist

1 day ago

Pasay, National Capital Region, Philippines beBeeNetwork Full time $60,000 - $80,000
Network Operations Center Engineer Opportunity

This is a high-profile position that requires technical expertise and strong communication skills.

Job Summary:

We are seeking a skilled Network Operations Center (NOC) Engineer to serve as our primary point of contact for alerts and requests.

Main Responsibilities:
  • Resolve complex issues with end-user devices, cloud technologies, and network infrastructure.
  • Communicate with vendors and customers as a key liaison; coordinate maintenance, repair, and patch remediation.
  • Design and implement monitoring systems to identify problem conditions in customer environments.
  • Develop scripts to automatically address faults and improve operational efficiency.
Requirements:
  • Microsoft Windows Desktop & Server OS knowledge.
  • General familiarity with all currently-supported versions of Windows, with an emphasis on desktop issues.
    • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies.
    • Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security.
  • EMM/MDM tools.
  • Backups & Disaster Recovery.
  • E-Mail Technologies.
    • General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Diagnostic toolkit in Layer 1-3 functionality.
  • Security.
    • Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
  • Great communicators, able to speak at a conversational English level.
  • 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits.
  • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations.
  • Passionate about delivering consistently positive experiences to our customers.
  • Strong diagnostics toolkit; approaches an incident with logic, conscientious of time spent on a given issue.
Desirable Qualities:
  • Experience working in an MSP/Consultancy environment.
  • Experience with related tools such as OpsGenie, PageR Duty, PRTG; Scripting with PowerShell, Automate Script, and Azure Functions.
  • Strong knowledge around RMM tools such as ConnectWise Automate, SolarWinds, Nagios, CloudWatch, or Zabbix.
  • Able to design monitors to look for problem conditions in customer environments.
  • Able to design scripts to address faults automatically.
  • A degree in a relevant field (Computer Science/Computer Engineering).
  • Certifications such as CompTIA A+, Server+, Network+ or similar.

We value ownership, execution, growth, intelligence, and camaraderie. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

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